Frequently asked questions
FAQ
Do you accept Returns?
Yes! We offer a 60-Day money back guarantee on every item. If your loved one isn’t satisfied with their gift, we’ll provide a full refund, no questions asked. Your satisfaction is our priority.
What is the estimated delivery date?
All orders are handmade with Love from Florida, USA. Once shipped, delivery within:
•USA: 2-5 Business Days
•Canada: 3-8 Business Days
•Europe & UK: 2-5 Business Days
•International/AUS/NZ: 5-10 Business Days
How can I track my order?
UPS sends an email with the tracking number after each order is shipped.
Do you ship internationally?
Yes, we ship worldwide.
How long does it take for my order to be shipped?
It takes 2 to 3 business days to ship your product.
Where do you ship products from?
We ship from our warehouse in St Petersburg, Florida, USA.
How do you ensure the quality of your products?
We work closely with our reliable supplier to ensure the highest quality in every product.
Each item is meticulously sampled, and we make regular visits to our local factory in Florida to maintain the highest standards.
We prioritize sustainable practices throughout our production process, ensuring that every product reflects our commitment to quality and environmental responsibility.
Where is my order confirmation?
The order confirmation email is sent to your email within 24 hours of payment. Please try checking your spam or junk folder as it may also be there.
Do we need to sign for the shipment?
You do not need to sign for the shipment.
What type of payments do you accept?
We accept all major credit cards: MasterCard, Visa, American Express, Discover, and Diners Club.
Do you have physical stores or only an online shop?
We do not have physical stores yet. We only sell online for now.