Frequently asked questions

FAQ

When can I expect my order to arrive?

All orders are handmade with love in Florida, USA.
Once shipped, your package typically arrives within:

  • USA: 2-5 business days
  • Canada: 3-8 business days
  • Europe & UK: 2-5 business days
  • International/Australia: 5-10 business days

How can I track my order?

As soon as your package is on its way, we’ll send you a shipping confirmation email with your tracking info included.

Do you offer shipping outside the U.S.?

Yes, we do! We proudly ship to several countries, including Canada, the UK, Europe, and Australia — always with free shipping included.

Shipping times vary depending on your location. You can find all the details on our Shipping Policy page if you’d like to learn more about international delivery times.

How long does it take before my order is sent out?

Each order is handmade with care. Please allow 1-2 business days for processing before it ships. We always aim to get it to you as quickly as possible.

Where are your packages shipped from?

All orders are lovingly prepared and shipped from Florida, USA.

How do you make sure your products are high quality?

We take pride in every piece. Each item goes through a careful quality check before shipping to make sure it’s just right.

I didn’t get a confirmation email — what should I do?

Check your spam or junk folder first. Still nothing? Reach out to us at support@shopvaneo.com, and we’ll resend it right away.

Will someone need to be home to sign for the delivery?

Most orders don’t require a signature.

Can I return my order if needed?

Yes, we offer a 60-day money-back guarantee on every piece.
If your loved one doesn’t absolutely love their gift, we’ll give you a full refund — no questions asked. Your peace of mind means everything to us.

What payment options do you accept?

We accept all major credit cards, MasterCard, Visa, American Express, Discover, and Diners Club. Your payment is secure and encrypted.

Do you have a physical location or are you online only?

We’re currently online only, which helps us focus on providing great value and heartfelt service straight to your doorstep.